Shipping & Delivery Info

Shipping and Handling

For regular items, it will take approximately 48 hours for shipment from our warehouse. We use this period for order verification, tailoring, quality checking and packaging. You will be sent an automatic email with a tracking number which you track on third party tracking platform's. Or, send us a message on Facebook and we'll get back to you with the status of your order (we usually reply within 24 hours). 

COVID-19

During the current pandemic we are still shipping all of our products. The CDC (Centers For Disease Control) has quoted that there is a "very low risk" of COVID-19 spreading through packages shipped from China. "The disease can only be active on surfaces for a few hours" - you can always read more about it on the CDC's webiste.

Our Shipping routes have been directly affected by COVID-19 this may cause an extra 10-15 day delay on your order.

UK and US Orders
We advise 2-4 weeks for delivery, however most orders arrive within 1-2 weeks. UK packages are delivered via Royal Mail or Hermes and US packages are delivered via USPS. You can use your tracking codes directly on their websites. Due to an extremely busy period some parcels can take longer.
If your order does not arrive please contact us on Facebook.
 
European / Worldwide Orders
We advise 2-4 weeks for delivery. Deliveries can take longer, this is due to high numbers of international orders during holiday seasons. Our aim is to have your items with you in 2 weeks. You can track your packages directly on our website or any third party tracking site.
 

Changes To Your Order:

You have 12-hours to make a change to your order, this is because within those 12 hours, your glasses are processed and shipped. Once this has taken place we cannot make changes to your order as it has left our shipment warehouse. This includes type of glasses, colour & shipping address. 

If you would like to make a change after this period, it will cost you £6 (per pair of glasses) to cover the cost of redirecting your package to a new destination. We are very transparent about this on our confirmation emails. 


Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (bluelightmentality) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded. 
Items Not Received But Tracking Shows Delivered
 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.